Where do I escalate a PMFBY grievance if the insurer is not responding?

PMFBY has a layered grievance system, so escalate step by step. Start with the insurer toll-free number and the bank or CSC that enrolled you, and get a complaint or docket number in writing. If that does not resolve it, take it to the District Level Monitoring Committee, usually chaired by the District Collector or a senior district officer, through the district agriculture office. The next level is the State Level Coordination Committee on Crop Insurance handled by the state agriculture department. You can also raise grievances on the PMFBY portal grievance facility and, for service failures by an insurer, approach the insurance ombudsman for the region. Keep a simple file at every step, your policy or application number, dates, complaint numbers and any written replies, because each higher level will ask for the trail. Move up only after giving the lower level a reasonable chance, and note the current contact points listed on the official PMFBY portal as they are updated from time to time.